Messenger

We have added a new feature in our application called Social platform. This feature provides Messenger, Facebook Feed (comment & post) and Viber social media platform for our admins.

Currently We are offering:

  • Messenger

  • Facebook Feed

  • Viber

In future, we will include You Tube and Instagram choices.

Filtering options

Query :

  • Unresolved (default*)

  • Resolved

Messenger Details

After clicking on the Facebook icon Facebook page admin will be able to see the page below

Messenger Feed

where by default Facebook page admin will be in the messenger option. In this option page admin can see all the conversation of the users connected to the platform. Page admin can see the reply of the chat bot, questions of the users and if any query of the user is not resolve admin can reply to the user instantly and resolve the issue by clicking the resolve query button, page admin can also turn on or turn off the chat bot option. Beside this chat option user's basic information along with the tags if user have any will be provided on the right side of the page.